Terms of Use

♦ Terms of Use of Gift Cards

• The Gift Card is valid for one (1) year from the Issue Date.
• They are available at the facilities of KurlandSpa (348 Kifissias Ave., 152 33 Chalandri, “BergmannKord” Building (Opposite “HYGEIA” Hospital), Tel .: 210 68 01 301 and / or on the website https://www.kurlandspa.gr/en/menu/gift-cards/
• Redeemed exclusively at the above mentioned areas of Kurland Spa.
• Not exchanged for Money or other Services, other than those listed.
• Their use is made as a lump sum for the total amount or the Service listed. In case of exchange with Service or an amount greater than the stated value, the difference is paid.
• Can be transferred to a third party.
• Pursuant to Greek legislation (par. 109 of article 7 of the Tax Code for the Display of Transactions (Law 4093/2012), when purchasing a Gift Voucher, no retail receipt or invoice is issued because there is no delivery of Services-sale of Products, but purchase of a right in favor third party which is integrated in the Gift Certificate.

♦ Terms of Use of the Online Store www.kurlandspa.gr

2) Intellectual Property
Copyright and Trademark

All content in the online store, including badges, badges, logos, images, graphics, photos, designs, text, software, settings, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek Law, European Law and International Conventions. Similarly, the intellectual property of third parties for which the COMPANY has received a license for its own exclusive needs and for the operation of the online store. Any copying, transfer or public

creating a production product based on this content or misleading the public about the actual online store provider. Reproduction, analogue or digital recording, republishing, uploading, communication, processing, resale, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other Copyright. The names, images, logos and insignia listed and describing the online store or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws.

Their use in the online store in no case provides permission or right to use them by third parties. Under the terms and conditions set forth herein but also in the applicable laws and regulations, the Company grants to the user a non-transferable, personal, limited right of access and use of the website and its contents. Therefore, the user is obliged to refrain from any action, through which the modification, reproduction, public presentation or use of the website and its data for any public or commercial purpose is intended.

3) Information provided

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

4) Limitation of liability

The COMPANY in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. It does not guarantee the availability of the services and products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of this information, to inform the customers in time about the unavailability. in this case he bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any permitted third party interventions in products and / or services and / or information available through it. The Company takes all possible and necessary actions for the safe operation of the website. In no case, however, does it guarantee that the content of the website will not be infected by viruses or anything else that may have destructive or contagious properties and is not responsible. The Company reserves the right to suspend or interrupt access to this website for reasons or problems related to hosting servers. He is not responsible for any claims of a civil or criminal nature, nor for the coverage of claims of third parties for reasons related to the operation, use, copying or falsification of the website by unauthorized third parties, in violation of copyright and industrial property protection laws.

5) Electronic Order and Consumer Protection

Orders through the online store are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05. 2003).

The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Ms. The user who uses the services of this website expressly declares and guarantees that he has the required legal conditions but also the necessary ability to understand the terms and conditions contained in the above concluded sales contracts. The COMPANY reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

6) Return Policy

6.1 Returns of Products due to wrong delivery 

In all cases in which other than the sold ones are delivered, by type or quantity or a property that has previously been agreed in writing with the COMPANY is missing, the customer returns the products to check and find the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

6.2 Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

• The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair the replacement of the products is possible with extra charge after a new agreement with the customer.
• The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item the product packaging is not required.
• The return of products by courier. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
• After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
• If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and no other product of similar or better characteristics or value can be found by the COMPANY. replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant responsibility of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash on delivery, if the customer had chosen this option, it will be refunded to him from any branch of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

6.3 Product returns, which are considered defective upon delivery

The return of the products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

• The product is received and checked to determine the defect reported by the CUSTOMER.
• Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, will pragreturn of the original purchase money to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY was made.
• In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant responsibility of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash on delivery, if the customer had chosen this option, it will be refunded to him from any branch of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
• Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

6.4. Right of unjustified withdrawal

Due to the nature of the concluded sales contract between the COMPANY and the CUSTOMER, as a distance contract, the latter has the right, according to the provisions of article 4i par. 6 of Law 2251/1994, to withdraw within fourteen (14) calendar days, without any penalty and without stating a reason. The period for exercising this right starts from the day of concluding the distance contract. The withdrawal is made with a statement of the CUSTOMER, which must be explicit and submitted via e-mail that will be sent to the address referred to in Article 1 of these terms. This statement must include the complete details of the CUSTOMER, the description of the product that was the subject of the distance selling contract, the order number as well as the way in which the latter will send the relevant product to our COMPANY, with his own expenses. In particular, the above statement should include the following text: “I declare responsibly that I withdraw from the …… sales contract concluded between Ε between your Company and me and return the product described above in accordance with what I immediately quote above.”

In case of unjustified withdrawal of the CUSTOMER, the COMPANY is obliged within ten (10) calendar days from the receipt of the returned product to return to the CUSTOMER the exact amount of the sale price, deducting any additional shipping costs which the customer may incur. to demand them, as the shipment is considered a service provided before the withdrawal in accordance with the provision of article 4i par 7 of law 2251/1994. The return of the sale price will be done by the COMPANY in the same way as the initial payment of the customer to the COMPANY was made.

7) Safe products – Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

• Have the dealership guarantee and proof of purchase of the device.
• The fixed components of the device have not been altered (Serial number -SerialNo.)
• Do not exclude damage based on the manufacturer’s warranty form.

8) User Responsibility

The user agrees to use this website in accordance with the law and good manners. The use of the website and the services provided by the Company must be done exclusively for legal purposes and in a way that does not restrict their use by third parties. Therefore, the user is obliged not to perform acts or omissions that may cause damage or malfunction of his services or that restrict the use of the website by third parties. Indicatively the user hereby guarantees:

That will not violateany article of the current legislation, provision, regulation and statute. That it will refrain from any publication and transmission of defamatory, defamatory or offensive information both to the Company and to third parties. It will also refrain from publishing any content that is illegal, threatening, obscene, vulgar, that may violate the personality and privacy of a third party or that discriminates on the basis of race, sex, religion, nationality, physical impotence, sexual orientation or age. That it will refrain from any action that violates the trademark, patent, trade secret and copyright and property rights of the Company and third parties. Any user who commits an unfair and unethical use of the services of the website, is responsible for any damage (positive and negative). The company reserves the right to claim compensation for any damage caused by tortious behavior of the user. In case a violation of the above terms is found by a user of the website, reserves the right to exclude and delete the member from the use of our services, also reserving all legal rights.

9) Applicable law

The above terms and conditions are governed and supplemented by Greek law, the law of the European Union and the relevant international treaties. Any dispute arising from the application of the above terms and conditions will be resolved in the competent courts of Athens.

10) Electronic dispute resolution

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure (AlternativeDisputeResolution) is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

11) Security

Card payments processed through AlphaBank’s “Alpha e-Commerce” electronic payment platform, are performed using TLS 1.2 encryption with 128-bit encryption protocol (SecureSocketsLayer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

12) Payment Methods

12.1) Payment by Debit or Credit Card

The kurlandspa.gr online store accepts all Visa, Mastercard, and DINERS Credit Cards.
For your security, all payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform, which uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL).

For purchases with your card, follow the instructions in our online store.
You will be asked to fill in the Card Number and Expiration Date, the 3-digit number (CVV) on the back and the Holder’s Name.

According to the new security standards, in order to complete the charge, you will have to enter the one-time code (OTP) which will be sent to the mobile number you have declared to the issuing Bank.
Alternatively you can approve the charge through the corresponding ebanking application.
In case the order is made on behalf of a company then the card you will use must have been issued with the details of the respective company.

12.2) Payment via PayPal

PayPal is a well-known, secure and reliable means of online transactions.

If you do not have a PayPal account, you can register here: (https://www.paypal.com/gr/webapps/mpp/account-selection), using a Debit or Credit Card or through a Bank Account.

If you choose this Payment Method, you are automatically transferred to the PayPal platform to pay for your order.

These transactions are regulated by the Terms of Use and Operation of the PayPal Service.

12.3) Deposit / Transfer to a Bank Account

You can choose to pay your order by depositing the exact amount to any of the affiliated banks below.

Your order will be in “On Hold” mode.

It will proceed to a “Completed” mode immediately after the confirmation of your deposit.

Optionally and to facilitate the process, you can send us the proof of deposit or transfer at info@kord.gr.

IMPORTANT NOTES:

1) In the “Reason for Deposit” section you must fill in your Name/Surname and the Number of your Order.

2) In case of non-deposit within 10 working days your order will be canceled.

The Banks with which we cooperate and the respective Accounts, are the following:

IBAN: GR50 0140 1310 1310 0232 0001 415

SWIFT(BIC): CRBAGRAAXXX

ACCOUNT No. : 13 100 23 2000 14 15

BANK ACCOUNT HOLDER NAME : BERGMANN KORD

IBAN: GR53 0110 2190 0000 2194 7014 102

SWIFT (BIC): ETHNGRAA

ACCOUNT No. : 219/47014102

BANK ACCOUNT HOLDER NAME : BERGMANN KORD

ΙΒΑΝ: GR51 0172 0360 0050 3603 5977 069

SWIFT BIC: PIRBGRAA

ACCOUNT No. : 5036 035977 069

BANK ACCOUNT HOLDER NAME : BERGMANN KORD

ΙΒΑΝ: GR08 0260 4320 0002 3020 0272 276

SWIFT BIC: ERBKGRAA

ACCOUNT No. : 0432 000023 0200272276

BANK ACCOUNT HOLDER NAME : BERGMANN KORD

12.4) Payment at Kurland Spa Facilities

Pay for your order easily by visiting our premises and get your service/products and your receipt.

13) Shipping Methods

Shipments are made through the ACS partner network.

For orders with a total value of more than 85 euros, shipping is FREE.

14) Delivery time

Once we receive your order, the products will be sent to you immediately. Estimated delivery time is 1 to 2 working days. When your order is delivered to the courier we work with, we inform you.

We send a relevant e-mail in order to wait for its receipt.

For more information we are always at your disposal either by phone at (+30) 210-6801301, or by e-mail at info@kord.gr